Email Setup and Settings (Outlook Express)

Suddenly can't send email with your domain account? Click here

See also:
  • Receiving Attachments

    To set up Outlook Express for a new account

    First open the program, then go to the Tools Menu and choose Accounts.

    Next click the Add button and choose Mail.

    Fill in the wizard with your information:

    Keep in mind that the Account Name is your full email address. The mail server is a POP3, and the incoming and outgoing server addresses will both be:* (see below for important exception)

    Once the wizard is complete, double click the new account, click the Server tab, and compare your settings with those outlined below, making sure that the "My server requires authentication" option is set.

    That should do it! Send an email to yourself, then respond to that email to verify that all the settings are correct.

  • To Re-Configure your email client:

    In Outlook Express:

    Click Tools > Accounts and then click the Mail tab. Double click your mail account and click the servers tab. Enter the account information like shown below where "" is your domain and "user" is your mail user name, then under Outgoing Mail Server, check "My server requires authentication".

    If you click the "Settings" button you should get something like the following. The default setting should be fine.

    *NOTICE: If, after completing this setup you can not successfully send email, it could be that your ISP (Internet Service Provider) does not allow email out unless you use their Outgoing Mail Server. (Click here for more information) Contact your ISP and see if this is the case and if so, what the required Outgoing Mail Server address is. Many ISPs are beginning to adopt this technique of spam reduction, which might suddenly affect a mail account that has previously been working fine.

    If you are setting up a new installation of Outlook Express, you may not be able to receive attachments until you modify a default setting.

    Go to Tools, Options, and click the Security tab, then make sure the box indicated by the red arrow below in not checked.

    WARNING! This allows you to open attachments that can be infected with a virus. It is not enough to rely on Virus Protection Software, because new viruses can spread faster than the Virus Protection Update Information from your software provider. The rule of thumb is to never open something unless you know for certain what it is.

    Viruses are designed to be deceptive and appealing to open, so a "You have to see this!" message from a friend is not necessarily trustworthy. Even if your friend opened it with no apparent problem and forwarded it to you intentionally, the attachment could contain a dormant infection that will strike later.

    You should always know and trust the original source of the attachment. It is not worth putting your computer and all its data at risk to see some silly animation or game.

    However, there are many files that should always be safe to open, and there are ways to learn what these files are. First you must make sure that Windows displays file extensions. Then you need to learn to recognize what different extensions mean. Some, like .exe, .com, and .pif are "executable" which means they can run as programs. Others like .jpg, .gif, .txt, are simply content files that safely open into other programs. Some content files such as Microsoft Office documents .doc and .xls can possibly contain infections.

    Microsoft regularly provides software updates that prevent these abuses or their content files, and also provides patches for other vulnerabilities exploited by viruses and worms. Therefore it is very strongly recommended that you keep your software "patched" with the latest security updates from Microsoft and other software providers.

    Outgoing Mail Problems:

    NOTICE FOR ATT/YAHOO CUSTOMERS:  If you have the "Port 25 Blocking" situation described below, you may suddenly be getting a new error.  You will need to verify all your account email addresses through Yahoo Mail.  Instructions for doing this are at:

    Port 25 Blocking.

    Many Internet Service Providers (ISPs) are beginning to require that all of your outgoing email moves through their server, which means that you can not send email out through your domain account. If this is the case, using the address for the Outgoing Mail Server (SMTP) will not work.  This is commonly called "Port 25 Blocking".

    This change is ostensibly made to control spam email, allowing your ISP to monitor how much email goes out from your computer and shut you down if you are obviously spamming.

    Unfortunately, ISPs do not always inform their customers of this change, and worse yet, may deny responsibility for any problems this causes. Some ISPs are more helpful than others, but from our experience, no ISP has been directly and immediately helpful on this issue when a client has called to seek assistance.

    Still, it is worth contacting your ISP to find out (if they will tell you) if they require that you use their Outgoing Mail Server, and what that address and any additional settings may be. If their front-line support is not understanding of your issue, simply ask for these settings anyway.

    However, if you already have an email account with your ISP (, you will probably be able to copy the SMTP settings from this account and modify your account settings accordingly. There are a few variations possible:

    1. You have an "always on" direct connection to the Internet and no ISP email account. If this is the case, simply learning the ISP's Outgoing Mail Server (SMTP) address and inserting it into the SMTP settings of your domain email and removing the checkmark in the "My server requires authentication" box under "Outgoing Mail Server" settings should do the trick.

    2. You have a login (usually dial-up and some DSL accounts) connection to the Internet with or without an ISP email account. The solution to this case is the same as case #3.

    3. You have an "always on" login connection to the Internet with or without an ISP email account. This case will be treated the same as #1 above, except that you will most likely need to check the "My server requires authentication" box under "Outgoing Mail Server" settings and then modify the login settings. In Outlook Express this will look like the images below, and other programs should be similar:

    If the problem persists, please triple-check your settings, and if that doesn't help, please call with a report of the problem (918) 492-6044.
    For help sorting your messages into different folders, Click Here.


    Support | Contact | Home
    Copyright © 2019, Tulsa Web Development Co.